Return Policy



Last updated 04/22/2021



Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.




All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition or 80% of the bag of coffee must still be in the package, with all original tags and labels attached.




To return an item, please email customer service at to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, coffee must be in the original packaging and mail your return to the following address:


Flock Cup

Attn: Returns


1501 F Street  

Auburn, NE 68305  

United States  


Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 




After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least ten (10)days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.




The following items cannot be exchanged:


  •     Soap  

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 


Please Note


  •        Sale items are FINAL SALE and cannot be returned.        
  •        If you dislike a coffee you must have 80% of the product left to return it and exchange for another coffee.    




If you have any questions concerning our return policy, please contact us at:

(402) 414-5096